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Consumer Council for Water

The Consumer Council for Water (CCWater) is the independent and statutory organisation representing household and business consumers across England and Wales. We are the voice of the water consumer.

CCWater has offices in both countries and representatives (‘Local Consumer Advocates’) in Wales and across the regions in England.

We work with consumers to listen to their views, answer their enquiries and resolve their complaints about water companies.

We use evidence from our consumer research, market intelligence, cross-utility comparisons, complaints and company performance data, plus feedback from household and business consumers, to inform our work on behalf of all water consumers.